Refund & Cancellation Policy

1. All Sales Are Final

Planeta Vida provides instant-access digital masterclasses, proprietary biological diagnostic engines, and live structured fasting support cohorts. Due to the immediate delivery of intellectual property, proprietary digital materials, and limited-capacity cohort reservations, all purchases made on the Planeta Vida Platform are strictly non-refundable once payment processing is completed.

2. Immediate Digital Service Fulfillment

By completing a transaction via Paystack or any authorized payment gateway on our Platform, you acknowledge and expressly consent that:

• Digital service execution begins immediately upon transaction approval.
• You gain instant access to digital materials, curriculum infrastructure, or dedicated cohort allocations.
• You waive any statutory statutory cooling-off period or right of withdrawal once digital fulfillment has initiated.

3. Cohort Date Transfers & Rescheduling

We understand that unexpected life events occur. While cash refunds are not issued, customers registered for a live Guided Fasting Support Cohort who cannot participate in their selected launch date may request a cohort transfer:

4. Chargeback Protection & Fraud Prevention

Submitting fraudulent chargebacks or payment disputes with your banking institution after receiving digital access or participating in cohort communications constitutes a breach of contract and unauthorized consumption of intellectual property. Planeta Vida logs IP addresses, access timestamps, and communication records via automated webhooks (Green API / Kajabi / Zapier) to defend against illegal chargebacks and will enforce account termination and reporting to merchant risk databases.

5. Technical Access Assistance

If you experience any technical issues accessing your purchased library or receiving your WhatsApp cohort onboarding links, our support team is available to assist you. Technical delivery delays do not constitute grounds for a refund, but will be resolved promptly upon notice.